Refund and Cancellation Policy

Shop With Confidence Through Our Full Refund Promise

1. Refund Guidelines

At Alisanda, customer satisfaction matters. If an order does not meet expectations, you may request a refund by following the conditions outlined below.

1.1 When Refunds Apply

  • Items must be returned unused and in original packaging.
  • Requests must be submitted within 30 days from delivery.
  • Proof of purchase is required for all returns.
  • A valid tracking number must be provided for returned items.

1.2 Items Not Eligible

  • Consumable or time sensitive products.
  • Digital items or electronic gift cards.
  • Custom made or personalized products.
  • Products marked as Final Sale.
  • Damage caused by improper use or handling.

1.3 Refund Handling

Once your return is received and inspected, refunds are processed within
7 to 10 business days.
Approved refunds are sent to the original payment method, followed by email confirmation.

1.4 Shipping and Fees

  • Original shipping charges are not refundable unless an error occurred on our side.
  • Return shipping costs are covered by the customer unless the item was incorrect or defective.
  • Restocking charges may apply and will be communicated before approval.

2. Order Cancellation

Orders may be canceled only under the conditions below.

2.1 Cancellation Conditions

  • Requests must be submitted before order processing or dispatch.
  • Personalized products cannot be canceled once production begins.
  • Orders already shipped cannot be canceled but may be returned after delivery.

2.2 Requesting Cancellation

To request a cancellation, please contact us through the
Contact Us
page. Our team will guide you through the process.

2.3 Cancellation Costs

  • Shipped orders follow the return policy.
  • Return delivery costs apply once an order has been dispatched.

3. Product Exchanges

If you receive a faulty or incorrect item, we will arrange a replacement at no additional cost.
Please notify us within 7 days of delivery.

3.1 Exchange Requirements

  • Items must be unused and returned with original packaging.
  • Exchanges depend on current product availability.
  • Prepaid return labels are provided when the issue is our responsibility.

4. Support

For assistance with refunds, cancellations, or exchanges, please reach out via our Contact Us page.